How can we help?

Email [email protected]. Include your device model, operating system version, IPTV Pro version, and a short description of what happened. Never send playlist passwords or other private credentials.

No. IPTV Pro is a media player and does not provide, sell, host, or manage channels, playlists, subscriptions, or video content. You must use your own legally obtained M3U playlist or Xtream Codes access.

Confirm that the M3U URL is complete, still active, and reachable from your network. If the same URL also fails elsewhere, contact the provider that supplied it. IPTV Pro supports remote M3U URLs, not local playlist file uploads.

Check the portal URL, username, and password for typing errors, and make sure the portal URL includes the correct protocol and port. Your provider can confirm whether the account and server are active. Do not email your password to IPTV Pro support.

IPTV Pro loads EPG data from supported Xtream Codes providers. If a channel has no guide information, the provider may not supply matching EPG data. Separate XMLTV guide imports are not currently supported for M3U playlists.

Check your internet connection, try another channel or video, and restart the app. Buffering can also come from the stream or provider server. Testing the same source on another network can help identify whether the problem is local or provider-side.

IPTV Pro is available for iPhone, iPad, Mac, and Apple TV, with an interface adapted to each platform.